949T: Responsible Gaming

Age policy and verification

You must be at least 18 years old to register on our platform and play any game. Under Bangladesh law, gambling by minors is completely prohibited.

The date of birth you give at registration is part of our identity verification process. Before your first withdrawal, you must submit one of the following documents:

• National ID card (NID)
• Passport
• Driving licence

Verification is usually completed within 12 hours of submitting your documents. Withdrawals stay on hold until it is done.

What does healthy play look like?

Gaming is safe when it stays one part of your entertainment — not the centre of your life. Some signs that you are playing healthily:

• You don't spend more than a budget you set in advance.
• You don't bet more to chase money you have lost.
• You don't neglect family, work or other responsibilities to play.
• You are the one who decides when to stop.
• You don't borrow money hoping to win.

Warning signs

Any of the signs below can point to problem gambling. Being honest with yourself is hard, so family and friends can use this list too:

• You keep placing bigger bets to "win back" lost money.
• You hide your gambling from family or friends.
• You borrow money to gamble or dip into household funds.
• You feel restless, irritable or anxious when you can't play.
• You gamble instead of working, studying or looking after family duties.
• You have to keep raising your stakes to feel the same thrill.

Self-control tools on 949T

We want you to set the pace of your own play. Once you're logged in, you can switch on these tools from your account settings:

Lowering a limit (for example, dropping your daily limit from ৳৫,০০০ to ৳২,০০০) takes effect instantly. Raising a limit only takes effect after 7 days — the delay is deliberate, so you can't change your mind in the heat of the moment.

How to self-exclude

Self-exclusion means taking yourself off your account for a set period. You won't be able to log in during that time, and you won't receive any promotional messages either.

1. Go to Account Settings

   Log in, click the profile icon at the top right and open "Security & Limits".

2. Choose the "Self-Exclusion" section

   Go to Self-Exclusion in the menu. Pick a period: 6 months, 1 year, 3 years or 5 years.

3. Select a reason (optional)

   You can mention the reason if you wish. It helps us improve our service, but it is not mandatory.

4. Confirm

   Your account will be deactivated within 24 hours of submitting the request. If it seems delayed, please let us know via 24/7 live chat.

5. Reactivation After the Period Ends

   Your account will not reopen automatically after the period ends. You will need to submit a reactivation request consciously.

Setting Deposit & Betting Limits

Setting limits is not a sign of weakness — it shows you play with a plan. On our platform, the minimum deposit is ৳৩০০ and the minimum withdrawal is ৳১,২০০. These limits help you manage your budget wisely.

The daily maximum withdrawal limit is ৳১,৮৫,০০০ — this increases at higher VIP levels. Set a monthly budget before you start playing and use it as your deposit limit. Win or lose, it is always wise not to raise your limit.

Protection for Minors

If anyone under 18 lives in your home and uses your device, please take the following steps:

• Always log out of your account — do not save your password on the device.
• Use a PIN lock or fingerprint lock on your device.
• Enable parental control software on your device (such as Google Family Link or Kaspersky Safe Kids).
• Use a separate PIN for your bKash, Nagad, or Rocket app as well.

Support & External Organisations

You can reach our 24/7 live chat support team directly in Bangla. They can process requests for account limits, self-exclusion, and account closure.

For professional support outside our platform regarding gambling-related issues, you can contact the following organisations:

Problem gambling can often be linked to mental health difficulties. Seeking professional help is a courageous step.

Common Questions

০১ What happens to my balance during self-exclusion?

Before self-exclusion becomes active, you will be given the opportunity to withdraw the funds in your account. If your identity verification is complete, the amount will usually reach your bKash, Nagad, Rocket, or Upay within 30 minutes.

০২ What is the difference between a cooling-off period and self-exclusion?

A cooling-off period is a short-term break — 7 or 30 days — after which your account becomes active again automatically. Self-exclusion is a longer-term measure (6 months to 5 years) where you must consciously submit a reactivation request once the period ends.

০৩ Will 949T send promotional messages during self-exclusion?

No. As soon as self-exclusion takes effect, your account is removed from all marketing communication lists. You will no longer receive bonus offers, tournament invitations, or any promotional messages.

০৪ Can anyone else change my deposit limit once it is set?

No. Only the account holder can change the limit. Lowering a limit takes effect immediately. Increasing a limit takes effect after 7 days, giving you time to reconsider any decision made in the heat of the moment.

০৫ Can I close my account permanently?

Yes. You can request permanent account closure from Account Settings or through live chat. Once permanently closed, no new account can be opened using the same number or details.