FAQ — 949T Help Centre

Signing Up & Logging In

It only takes a few steps to register at 949T. Sign up with your phone number or email, set a password, and your account goes active the moment you make your first deposit.

If you can't get logged in, use the "Forgot Password" option. An OTP comes to your registered number and you can set a new password with it. Only one account can be opened with the same phone number or email.

You'll need to verify your identity before your first withdrawal. Just upload one clear photo of your National ID (NID), passport or driving licence. Verification usually takes less than ১২ hours.

How to Make a Deposit

Go to our cashier page and choose your payment method. The methods we support right now are bKash, Nagad, Rocket and Upay. Minimum deposit is ৳৩০০.

Payment Methods Minimum deposit How Long the Money Takes to Arrive Handling Charge
bKash ৳300 ~2 minutes Free
Nagad ৳300 ~2 minutes Free
Rocket ৳300 ~2 minutes Free
Upay ৳300 ~2 minutes Free

After you deposit, the balance usually hits your account within ২ minutes. If you need it sorted urgently, share the reference number in live chat and the team will fix it fast.

What Are the Requirements for a ৩০-Minute Withdrawal?

Once your withdrawal request is submitted, the money is usually sent within ৩০ minutes on average. For a first withdrawal it can take up to ১ hour, provided identity verification is complete.

Feature Details
Minimum Withdrawal ৳১,২০০
Daily Maximum Limit ৳১,৮৫,০০০
Processing Time ~30 minutes
First Withdrawal After identity verification, up to 1 hour
Supported Methods bKash, Nagad, Rocket, Upay

A withdrawal request can't be cancelled once it's being processed. Double-check the mobile number and amount before you confirm.

How Do 949T Bonuses Work?

Your first deposit earns a welcome bonus of up to ১৭০%, capped at ৳১১,০০০. To get it you need to meet a ২৫x turnover requirement on the deposit plus bonus combined.

Daily reload bonuses go up to ২২%. On top of that, play every day and you get up to ১.৪% daily cashback on your total bets. Refer a friend and you earn a ৳২৫০ referral bonus for every successful sign-up.

Bonus money only works on selected games. If you withdraw while a bonus is active, the bonus balance may be forfeited, so cash out after you've cleared the turnover.

VIP Tiers & Cashback Benefits

There are six VIP tiers based on monthly turnover: Bronze, Silver, Gold, Platinum, Diamond and Black Diamond. The higher the tier, the bigger your daily cashback and withdrawal limits.

Level Monthly Turnover Daily Cashback Daily Withdrawal Limit
Bronze — ১.৪% ৳১,৮০,০০০
Silver ৳৬০,০০০ ১.৫% ৳৩,৬০,০০০
Gold ৳৩,০০,০০০ ১.৬% ৳৭,০০,০০০
Platinum ৳১৫,০০,০০০ ১.৭% ৳১৪,০০,০০০
Diamond ৳৭৪,০০,০০০ ১.৮% ৳২৬,০০,০০০
Black Diamond ৳৩,৭০,০০,০০০ ১.৯% ৳৫১,০০,০০০

Diamond and Black Diamond tiers come with a personal account manager. Every tier also gets a special birthday bonus.

Which Provider Does Each Game Come From?

Our game lobby has more than ৫,৫০০ games. That covers slots, fishing, crash and live table games combined. The games are supplied by PG Soft, FA Chai, CQ9, Ezugi, Sexy Gaming and Spribe.

Each game's RTP (Return to Player) is shown before the game loads. For example, Rise of Apollo and Fortune Ox run at ৯৭.৬% RTP, and Jurassic Kingdom at ৯৭.৫%. The higher the RTP, the better your chance of getting money back over the long run.

If a game won't load, clear your browser cache or use the app. If a particular game is down for maintenance, ask in live chat.

How to Install the Android App

949T App is currently available for Android (version ৩.৫.১, size ২৮ MB, Android ৬.০ or higher). Download the APK directly from our site — it isn't on Google Play.

Before installing, allow "install from unknown sources" in your phone settings. Turn that setting back off once the install is done. You'll find the full steps on the app download page.

FAQ

০১ Can I open more than one account with one phone number?

No. Only one account can be opened per phone number or email. If one person runs multiple accounts, all of them can be suspended and the balance forfeited.

০২ Balance not showing after deposit — what should I do?

Wait 5 minutes first. If the balance still hasn't appeared, note down the transaction reference number from your mobile banking app and contact our support team via live chat. They usually resolve it within 15 minutes.

০৩ How is the 25x turnover requirement on a bonus calculated?

Let's say you deposit ৳1,000 and receive a ৳1,700 bonus. The total of ৳2,700 multiplied by 25x means you need to place bets totalling ৳67,500. Once that wagering amount is completed, both your deposit and bonus become available for withdrawal.

০৪ Can I deposit without completing identity verification?

Yes, you can deposit and play games without verification. However, you will need to verify your identity using your NID, passport, or driving licence before making your first withdrawal. Verification is usually completed in under 12 hours.

০৫ My withdrawal is showing "Pending" — how long do I need to wait?

Under normal conditions, funds are sent within 30 minutes. For your first withdrawal, it may take up to 1 hour. There may be slight delays during busy periods. If it has been more than 1 hour, contact live chat with your account number and withdrawal amount for assistance.

০৬ Is the 949T App available on iOS?

Currently, only the Android APK download is available. An iOS version is not yet released, but iPhone and iPad users can access the site through a mobile browser — all features work fully in the browser as well.

০৭ What do I need to do to get the referral bonus?

Log in to your account, copy your referral link and share it with your friends. Once a friend registers using that link and completes their first deposit, ৳250 referral bonus will be added to your account.

০৮ How do I recover my account if I forget my password?

On the login page, tap the "Forgot Password" button. Enter your registered phone number and you will receive an OTP. Use the OTP to set a new password. If the OTP does not arrive, contact support via live chat.

০৯ Can I be logged in on both mobile and computer at the same time?

Yes, you can log in on multiple devices at the same time. However, for your security, we recommend avoiding login on unfamiliar devices. If you notice any suspicious login activity, change your password immediately.

১০ When does cashback get credited to my account?

Daily cashback is calculated on your net loss after midnight each day and credited to your account by the following morning. It starts at 1.4% for the Bronze tier and goes up to 1.9% at the Black Diamond tier. There is no turnover requirement on cashback.

১১ What happens to my bet if I get disconnected during a game?

Your bet status is saved on the server. Once your connection is restored, re-enter the same game to see the result of the previous round. If the result is unclear, check your game history or contact live chat with your transaction ID.

১২ Can your VIP level go down?

Yes, your VIP level is determined by your monthly turnover. If you don't meet the required turnover in a given month, your level may be adjusted the following month. Keep playing regularly to maintain your turnover and hold on to your VIP benefits.

Still have questions? Chat with us anytime via 24/7 live chat, or Register Now and start playing.